Unilag Microfinance Bank Privacy Policy
Introduction
Unilag Microfinance Bank Limited (Unilag MFB) is committed to safeguarding the accuracy, confidentiality, and security of its customers’ information. This Privacy Policy reflects our dedication to ensuring your personal data is protected.
Our Privacy Policy aligns with the Nigeria Data Protection Regulation (NDPR) and compliance guidelines set by the Nigeria Data Protection Bureau. Unilag MFB successfully passed the recent audit conducted by the Nigeria Data Protection Bureau in 2021.
Personal Data
Under the Nigeria Data Protection Regulation, personal data is defined as:
“Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”
Who Is Responsible for Your Personal Information?
Unilag Microfinance Bank Limited is the data controller responsible for processing your personal information as described in this Privacy Policy.
We use the personal data you provide to:
- Communicate with you in response to your inquiries.
- Provide the services you request.
- Manage your account.
Unilag MFB will not disclose your personal data to third parties except:
- To trusted service providers who assist us in delivering our services.
- When required by law or regulatory authorities.
We do not sell, rent, or trade personal data with third parties for marketing purposes.
Why Do We Collect and Store Personal Data?
To provide you with our services, we need to collect and store certain personal data. When you sign up for any Unilag MFB online service or promotion, we may request personal information such as:
- Your name
- Email address
- Account password
- Payment information (for services requiring transactions)
We ensure all sensitive data is securely stored and encrypted. Information collected may be combined with other data from Unilag MFB services or trusted third parties to enhance your user experience.
For marketing communications, we will always seek your additional consent before contacting you.
Will Unilag Microfinance Bank Share My Personal Data?
Unilag MFB only shares your personal information under the following circumstances:
- With your consent – We will not share sensitive personal data without explicit consent.
- With subsidiaries and trusted service providers – We require third-party providers to process data according to our instructions and in compliance with NDPR and security measures.
- When legally required – If necessary, we may disclose information to comply with legal obligations, enforce our terms of service, or protect our rights and security.
- During business transitions – If Unilag MFB undergoes a merger, acquisition, or asset transfer, we will notify users before any personal data transfer occurs under a different privacy policy.
How Does Unilag Microfinance Bank Use Personal Data?
We collect, store, and process personal data in compliance with the Nigeria Data Protection Regulation (NDPR). Our data handling practices ensure that:
- We only collect necessary data for service delivery and improvement.
- We maintain data accuracy and security.
- We do not retain personal data longer than required, except for legal or audit purposes.
Personal data may be used for:
- Providing customized services.
- Conducting audits, research, and analysis.
- Enhancing network security and functionality.
- Developing new products and services.
For specific services, additional privacy notices may apply.
Log Information
When you access Unilag MFB services, our servers automatically collect certain data, including:
- Device and browser information.
- Access times and service interactions.
User Communications
Any email or message sent to Unilag MFB may be retained to process your inquiries, improve our services, and ensure compliance with legal obligations.
Affiliated Sites
We may collaborate with third-party websites, such as subsidiaries’ platforms. If you provide personal information on affiliated sites, that data may be shared with Unilag MFB to deliver requested services. Such data will be processed according to this Privacy Policy.
Under What Circumstances Will Unilag Microfinance Bank Contact Me?
We only contact users when necessary and will not request irrelevant or excessive personal information. All communications are conducted securely to prevent unauthorized access.
Can I Access the Personal Data Unilag Microfinance Bank Holds About Me?
You have the right to request details of the personal data we hold and how it is processed. Upon request, we will provide:
- Contact details of our Data Protection Officer.
- The purpose and legal basis for processing your data.
- Categories of personal data collected and stored.
- Recipients or third parties who may receive your data.
- Details on international data transfers and security measures.
- How long we store your data.
- Your rights to correct, erase, restrict, or object to processing.
- How to withdraw consent or file a complaint with NITDA.
- Whether data collection is required for a contract or legal obligation.
- The source of personal data (if not collected directly from you).
- Any automated decision-making processes affecting your data.
What Other Data Privacy Rights Do You Have?
In accordance with data protection laws, you have the right to:
- Request access to the personal data we hold.
- Correct inaccurate or incomplete data.
- Request deletion of your personal data.
- Restrict or object to processing under certain conditions.
- Transfer your personal data to another entity.
- Object to automated decision-making and profiling.
If a third party is processing your data on our behalf, we will ensure your request is forwarded appropriately.
What Forms of ID Are Required for Data Requests?
To access your personal data, you may need to provide a valid form of identification, including but not limited to:
- International Passport
- Driver’s License
- National Identity Card
- Permanent Voter’s Card
For further inquiries or data requests, please contact our Data Protection Officer.
More information
Please do not hesitate to get in touch with us via the contact us page on our website if you have any questions or queries regarding our privacy policy.
To contact our Data Protection Officer, kindly address your request to “The Data Protection Officer” at Unilag Microfinance Bank Building, University of Lagos, Main Campus, Akoka- Yaba, Lagos or send an email to dpo@unilagmfbank.com